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Invalid Shuffle Agitation ERROR-A, B or C
When Trouble-Shooting a DexS Shuffler that is indicating an agitation error, the error will be accompanied by an A, B or C. (e.g. Invalid Shuffle Agitation ERROR-B)
The Following information will assist you in resolving this error and direct you to the correct sensor/roller that is causing the issue.
ERROR-A: The Card Sensor just below the Unshuffled Card Tray (the one that senses the cards going up and down)
ERROR-B: The number of rotations (over 22 seconds) is below the minimum for the moving/pivoting/front/card facing sensor.
ERROR-C: The number of rotations (over 22 seconds) is below the minimum for the stationary/back/card back sensor.
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Face DC Motor Error
Check the face roller belt for ware or broken
Make sure the face DC motor is plugged into the correct #32 plug on the board
Check the magnet on the face roller make sure nothing is on the magnet
Possible bad DC motor or face roller sensor
Sensor assembled upside down
Magnet missing
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Back DC Motor Error
Check the back-roller belt for ware or broken
Make sure the back-DC motor is plugged into the correct #10 plug on the board
Check the magnet on the back roller make sure nothing is on the magnet
Possible bad DC motor or back roller sensor
Sensor assembled upside down
Magnet missing
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Invalid Shuffle Agitation Error-A
1. Sweeper shuffle position set too high or too low
2. Check the face and back roller belt for ware or broken
3. Check the face and back roller magnet make sure nothing is on the magnet
4. Check the cam motor is working properly
5. Check the face cam sensor is working properly in sensor test
6. Check the shuffling sensors in sensor test also #15,16 plugs on the board
7. Possible bad DC motor or roller sensor
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Invalid Shuffle Agitation Error-B
1. Check the front roller belt for ware or broken
2. Check the front roller magnet make sure nothing is on the magnet
3. Possible bad DC motor or front roller sensor
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Invalid Shuffle Agitation Error-C
Check the back-roller belt for ware or broken
Check the back-roller magnet make sure nothing is on the magnet
Possible bad DC motor or back roller sensor
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Card Meld Error
A card or cards have turned sideways blocking sensor
Check for damaged card or cards
Check the meld sensors are working properly in sensor test also plugs #17 and #20 plugs on the board
Check the kicker sensors are working properly in sensor test also plugs #29 and #30 on the board
Check that the kicker motor is working properly also plug #31 on the board
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Trap Door Not Making the Latch
Check the #39 sweeper home sensor is working properly in sensor test
Adjust the #39 sweeper sensor to the correct adjustment by running the sweeper cycle
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Sweeper Sensor Error
1.Check the sweeper arm magnet is in place and nothing is on the magnet
2. Adjust the #39 sensor by running the sweeper cycle
3. Check sweeper sensors are working properly # 37,38,39 in sensor test possible bad sensor
4. Sweeper arms going down/Sweeper shuffle position setting keeps going to from what originally was set to -60
5. Missing magnet on sweeper arm
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Elevator Making a Loud Grinding Noise
Check that there are no casino chips in the chamber
Check the elevator arms are aligned
Check the screws on the linear guide are not sticking out hitting the pulleys
Check elevator door and elevator bottom sensors are working properly in the sensor test also plugs #6, #22
Missing magnet
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Shuffler Not Detecting Cards Shuffled Tray
Check the shuffled deck sensor is working properly in the sensor test also plug #4 on the board Wire harness not plugged into sensor
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Shuffler Not Detecting Unshuffled Cards
Cards are not positioned over the sensor
Check the unshuffled deck sensor is working properly in the sensor test also plug #5 on the board
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Invalid Shuffle Door Open Error
Check that the magnet is in place for the top door
Check the top door sensor is working properly in sensor test also #2 plug on the board
Door or door linkage binding causing door to close later than expected
Door over center in the open position causing the door not to close
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Invalid Shuffle Cover Open Error
Make sure the front cover is fully installed so cover contacts switch
Check if one of the switch actuators are missing
Check the cover switches are working properly in sensor test plugs #3, 40 on the board
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False Missing or Extra Cards
Make sure there is no dust or dirt around the scale
Make sure the scale is centered in the shuffler
Make sure the scale is not loose
Test the scale in the service menu
Possible bad scale
Not calibrated for the exact decks currently in use
Decks swapped and not paired with the correct calibration
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Sweeper Arms Not Moving Cards to Shuffled Tray
Check the inset screws on the worm gear and sweeper arms are tight
Check the worm gear for cracks, missing teeth or ware