Purpose
To generate consistency and eliminate confusion, this policy and procedure will outline the proper steps when Field Service has game or controller logs that need to be sent to TAC for review and potential escalation. This is the same process even if you cannot get logs from the game or controller.
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When an issue needs to be alerted /
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escalated to TAC:
After logs are obtained in the field (if possible) and need to be sent to TAC, the preferred method is by email.
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