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The game is set to communicate with the progressive controller, but it isn't. Check the network make sure you can ping the server from the game's network cable.

1. If the issue is with only one game, you may need to:

   1. Remove the game from the progressive

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Reboot the cabinet

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1. 1. pools.

   2. Delete the asset from quickconfig.

   3. Reboot the game.

   4. Re-add the game to the progressive pools.

2. If the issue is with all the games:

   1. Check the network and switch for power and connectivity

   2. Log into the controller and make sure services are still running. 

As a last resort: If the game doesn't show up in quickcofig while showing the 12.02 error you may need to replace the SSD and System CF card. 

Keywords: 12.02