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Problem: SV0000832566

All themes for the Spectra cabinets are supposed to have the topper content on the SSD so the topper will run with the on-board video port.

Warning

Sometimes the

topper

content doesn’t show on the topper.

Solution:

What to do when the topper does not work:

  • Reboot a couple times.

  • Try the top port instead of the bottom one.

  • Order new SSDs.

Please get logs from the cabinet and open a service ticket. TAC can look at the logs and see if the media is on the SSD or if there is another reason it is not working.
Tip

Upgrade the topper firmware.

**Firmware update instruction**

https://youtu.be/Ed5V64tMRWA

In testing we did not have to install any drivers.

View file
nameDisplay Programming Driver Install.pdf

  1. Tools: Waiting to distribute the tools.

    1. Laptop with Windows 10 or 11

    2. SP Tool Software Alpha Display HSO.zip

    3. MStar Tool

    4. VGA cable

    5. USB A-B

    6. Programming file (*.bin)

  2. On the target laptop plug one end of the USB and the other in the MStar tool.

  3. Connect VGA cable from MStar Tool to Monitor (Monitor must be powered on)

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  4. Run ISPTool.exe

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  5. Check "Use USB" and "Auto release USB" in Config menu of ISP_Tool

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  6. Select the “Read” menu and select the target firmware

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  7. Click “Connect” button. If connection is correct, Device Type. If not, please click Dis Con button then Connect button again.

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  8. Select ‘Auto” menu and ensure all selections match as below. Click Run.

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  9. Check to see if programming complete. PASS

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Logs when the topper media is missing on the ssd.

Logs when the topper media is on the SSD but does not work.

Logs when the topper media only worked on the top video port.

Topper was working with On Board video and then stopped after a period of time. Bios and system os are all correct.

SV0000835129

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