The following steps need to be followed and noted in your ticket before ordering a new Spectra Logic for the issues below.
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Game Loads but randomly reboots
SV0000899706 - Logic and Video card were replaced. Waiting to hear if this resolved the issue.
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No boot
Check the IO board for a burnt chip. If the chip has a spot like the picture below you need to replace the logic box.
If the logic will not boot and there is no spot in this IO board, reseating the board has at times allowed the game to boot.
disconnect all wires from the back-plane (seen below) except the DC12 which powers the logic. If it boots up at that point you have a short somewhere in the cabinet.
Re-seat the Bios chips. This step may be necessary as we swap the bios chips when replacing the logic. The bios chips are needed to for the logic to boot.
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Swap out the display-port cable to the top monitor. We have had reports from the field that using an HMDI NEW display-port cable to the topper with a display-port adapter at the logic has resolved this issue in multiple locations.
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