AGS Field Service Knowledge Base
DEX Sweeper Assembly Inspection
Issue Found:
The sweeper assembly may contain a manufacturing flaw making it to be difficult to turn causing “issues” with the shuffler.
Resolution:
Inspect the sweeper assembly. Make sure it moves smoothly if it doesn’t, replace the whole assembly with: C130548
RED Tag the old assembly when you replace it and send it back as soon as possible. The ones returned will be reworked and and sent out on the next order received.
HD Youtube Version of the inspection video.
For assistance email support@playags.com or call 1-877-358-6300