Content Comparison

Look at this ticket. It is an example of what we will not be doing.

• Short description should read just the error not the “FWD”

• The Description contains all the BS from the email. Don’t copy and paste, it’s lazy and we will do better than this.

• The resolution note of “Issue Resolved” no info of what was done and we learned nothing.

look at the ticket. To many notes to add.