Test Environment:
Same User and Password as production enviroment
https://rtsvc.playags.com/AsteaAlliance150/portals/default_login_page.aspx
AGS Operation Reports
https://agsreports.playags.com/reports/browse/Operations
/wiki/spaces/FKB/pages/16682418276
| Child pages (Children Display) | ||||||||||
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Duties:
Turn on Ring Central
Message your counter part for the day to make sure they are set too.
Review unassigned queue - determine if their resolve, place on the map or assign to TACOpen New Tickets
Handle parts request - parts@playags.com
Check Teams Channels.
peer review - progressive controller and stand alone games
Peer review Appearance, lighting, signs.
Ring Central
SO Completed Review pre-NPI
Training:
Node
Actions Groups
Activities Types
Service Agents
Queues
Activity tracking
Service orders
Order locator
Dispatch Console
Installed Items
Product Center
Warehouse
Advanced Receiving Notice
customer center
Incoming Demands
Filtering
What do they mean
How to
Saving filters
Open Tickets
Assign to the map
Open Activities
Stop Codes
Daily Duties
Check Queues
Phone Script
Confluence
Where to find documentation - how to share links with techs and customers
Creat knowledge base if a new issue is identified (process: write, heve it proofed, posted)
Peer Reviews
appearance, lighting, signs - What to look for and where to find it.