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Go into the ticket, click on the attachments, and open the original email that was sent in.
Forward that email to:
rmg-support@playags.com; aaviram@playags.com; sdailey@playags.comBCC:
support@playags.comadd the ticket number with @@1 to the subject.
Once the email has been forwarded, update your notes in the ticket that state this has been forwarded to the AGSI group.
Lastly, you can close the ticket out (Both the activity and resolve tab). Everything can be left as AGS default.
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