Game is not communicating with the server or it is not in an active pool.
| Warning |
|---|
When it this error happens after a ramclear or power outage: |
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If Auto configure does not work or there is an error in the bottom left corner, log into the controller and open quick config. If auto config is available, auto config the EPS.
| Note |
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Before doing any additional steps, make sure you have completed one reboot of the controller through the start menu. |
If these steps do not work, you may need to get a new verify the progressivecontroller.xmlfile.
If the file . Call Support at 1.877.358.6300 for assistance with this issue. is empty, copy and paste the info listed below this picture and save.
| Warning |
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IF THE FILE IS NOT EMPTY DO NOT CHANGE THE FILE. IT IS NOT THE PROBLEM unless every word in the document is NULL NULL NULL, then it is the problem. |
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| Code Block |
|---|
<ProgressiveController>
<DoProgressive>true</DoProgressive>
<ForcedBroadcast>
<BroadcastAddress>10.0.5.1</BroadcastAddress>
<BroadcastPort>4503</BroadcastPort>
<IsUnicast>false</IsUnicast>
</ForcedBroadcast>
<PortAssignment/>
<MaestroPortAssignment/>
</ProgressiveController>
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Additional steps if those above do not work.
Remove the game from Progressive Manager
Delete the game from Quickconfig
Delete the game from dhcpmanagement
Shut the game off
Restart the Progressive Controller
Turn the game on
Auto-config at the game.
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| Warning |
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When the error happens during a controller upgrade |
Follow the steps above and if they do not work, Support will need to assist with a solution. If the games were communicating with the controller before the controller was finished with the upgrade this error will occur and the controller will need to be reset.
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