AGS Field Service Knowledge Base

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Error 25 and the game keep rebooting. 

Unplug the sas harness, ram clear the cabinet and then perform the setup.   Then plug the sas back in.

And reboots resolved my rom issue it seems, not sure if it'll come back though. 

single sas setup:

Ran into this issue again during theme change last week with error code 25 and game rebooting. From what I’ve noticed, it’s been resolved when casino player tracking is up and then I would have to ram clear the game again to set game to dual SAS, once dual SAS is set and game comes up, I would then ram clear again to set back to single SAS in which resolved the reboot and 25 error code. Didn’t have to set to single SAS but did it to see if game would stay up and it did. Game titles were tiger lord and peacock beauty running on 3D19.1.

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I am having all kinds of issues with 19.1. Constant boot ups and configuration errors. Is it anybody available to help over the phone?

Solution:

We had to disconnect the SAS cable cord; Which was G-Tech in this case. Option the games then reconnect the cable. Games came up with no issue after that.

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You can add potion pays and Hai Long to the list of 25.0. Also I solved my issues by having the casino put the games back in service through their player tracking which they had the games locked out. Ram cleared and reconfigured after that with no issues.

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Per: Jason Cherkas

20.2 Atlas 3D Player and SAS Progressives

When configuring Atlas 3D Player themes with version 20.2 and SAS (backend controlled) Progressives the games will:

  • Boot Loop with an error 25

  • Configure but the progressive meter does not increment 

We have confirmed that setting up SAS progressives for the following list of themes does not work when using 3D Player:

Red Silk

Aztec Chief

Monkey Temple

Lucky Lantern

Pot o Luck

Captain's Riches

Tiki Fortune

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