AGS Field Service Knowledge Base
Skip to end of banner
Go to start of banner

Astea Desktop

Skip to end of metadata
Go to start of metadata

You are viewing an old version of this content. View the current version.

Compare with Current View Version History

« Previous Version 8 Next »

Test Environment:

Same User and Password as production enviroment

https://rtsvc.playags.com/AsteaAlliance150/portals/default_login_page.aspx

AGS Operation Reports

https://agsreports.playags.com/reports/browse/Operations

Duties:

  1. Review unassigned queue - determine if their resolve, place on the map or assign to TAC

  2. Handle parts request - parts@playags.com

  3. Check Teams Channels.

  1. peer review - progressive controller and stand alone games

  2. Peer review Appearance, lighting, signs.

  3. Ring Central

  4. SO Completed Review pre-NPI

  • No labels

For assistance email support@playags.com or call 1-877-358-6300