AGS Field Service Knowledge Base
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Test Environment:

Same User and Password as production enviroment

https://rtsvc.playags.com/AsteaAlliance150/portals/default_login_page.aspx

AGS Operation Reports

https://agsreports.playags.com/reports/browse/Operations

/wiki/spaces/FKB/pages/16682418276

Duties:

  1. Review unassigned queue - determine if their resolve, place on the map or assign to TAC

  2. Handle parts request - parts@playags.com

  3. Check Teams Channels.

  1. peer review - progressive controller and stand alone games

  2. Peer review Appearance, lighting, signs.

  3. Ring Central

  4. SO Completed Review pre-NPI

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For assistance email support@playags.com or call 1-877-358-6300