Engineering is aware of a very rare possibility of freezing and are looking to address it with a release of new software. The cause needs more research but the immediate fix is to reboot the machine if it occurs. We plan to look at how to avoid it when we are able to work on a future release of PAX software. it is exceedingly rare and cannot be purposefully duplicated in our testing but we do know the reboot solves it at present.
If you have a customer with further concerns please let your supervisor know and we will work with Table Games Product Management to communicate with the customer.
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