Problem: SV0000832566
All themes for the Spectra cabinets are supposed to have the topper content on the SSD so the topper will run with the on-board video port.
Sometimes the topper content doesn’t show on the topper.
Solution:
What to do when the topper does not work:
Reboot a couple times. Notice the topper doesn't like to load after a ram clear some times. Its hit or miss. Just keep rebooting.
Try the top port instead of the bottom one.
Order new SSDs.
Please get logs from the cabinet and open a service ticket. TAC can look at the logs and see if the media is on the SSD or if there is another reason it is not working.
Logs when the topper media is missing on the ssd.
Logs when the topper media is on the SSD but does not work.
Logs when the topper media only worked on the top video port.
