Topper Video not working with on board video

Problem: SV0000832566

All themes for the Spectra cabinets are supposed to have the topper content on the SSD so the topper will run with the on-board video port.

https://youtu.be/-LWldjHjc2M

Solutions?

What to do when the topper does not work:

• Replace the display-port cable C54-00043 DP Cable

• New update Jan 22-2024 we have had success using a different cable from the onboard port to the topper. The cable will work when plugged into the video card but not when plugged into onboard. Replace the display-port cable.

• Reboot a couple times. Notice the topper doesn't like to load after a ram clear some times. Its hit or miss. Just keep rebooting.

  • Note from the field: I had a couple new Spectra games that I’ve had a issue with content loading to the topper.  This was after a reboot and a ram clear.   “I found after a couple reboot if it still doesn’t load just turn the game off pull the power plug from the power supply count to 10 plug it back in and power up comes on ever time.”

• Try the top port instead of the bottom one.

• Plug the Topper Display-port cable in to the video card in place of the main monitor and see it anything shows up. Might have a disconnected or bad cable.

• No idea why this worked a couple times now but…….Plug the topper into the Button deck port on the video card and the Button deck cable into onboard video to display the topper (reboot). This is a test to see if the onboard still works just not with the topper monitor. If this works, shutdown and swap back to see if it resolves the issue.

• Re-seat the BIOS Chips. We have run into this a few times.

• Order new logic box.

Please get logs from the cabinet and open a service ticket. TAC can look at the logs and see if the media is on the SSD or if there is another reason it is not working.