AGS Field Service Knowledge Base

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Unpacking

Carefully unpack the PAX-S Shuffler from the box. Set any foam or packing material aside. Make sure all the included components and parts are present.

 

PAXS Shuffler

Power Cable

Software shipped Separately

Remove foam or packing material from the inside of the shuffler:

  1. Remove the Top Cover

  2. Remove the Sliding Pate by Pulling Upwards and Out.

  3. Carefully Remove the Foam Packing from inside the Shuffler.

Initial Set Up

Install Micro SD Card

Before Powering on the PAX-S Shuffler for the first time, the Micro SD Card with Regulated Software must be installed.

With the shuffler display facing you:

  1. Remove Left Side Cover

  2. The Micro SD Card Slot is located on the Main PCB to the right of the Fan.

  3. Insert the Micro SD Card with the connectors facing up.

  4. The Card should snap into place.

  5. Replace the Left Side Cover.

Base Machine Settings

The Time, Date and Serial Number will be set at the factory and retained on the SSD.  However, the Time and Time Zone may need to be updated at the location.

 With the shuffler powered on:

  1. From the Main Menu, Select the Gear Icon to Enter the User Menu.

  2. In the User Menu Select the Maintenance Button.

  3. Enter the Password and Select the Enter Button.

    1. We are not allowed to put the password in the document. Call support if you need a reminder.

  4. In the Maintenance Menu Select the Utilities Button.

  5. From the Utilities Menu Select the Base Machine Settings Button.

  6. Enter the Time Zone, Time and Date and Select the Set Date and Time Button.

  7. Select the Home Icon to Return the Main Menu.

Add Deck

It is necessary to add a new deck to the Shuffler in order for the system to properly recognize the specific cards in use.

  1. From the Main Menu, Select the Gear Icon to Enter the User Menu.

  2. In the User Menu Select the Maintenance Button.

  3. Enter the Password and Select the Enter Button.

  4. In the Maintenance Menu Select the Deck Setup Button.

  5. From the Deck Setup Menu Select the Add New Deck button. 

  6. Enter a name for the deck and Select Enter.

It is best practice to use the card manufactures description for the deck name. For Example: Bee Jumbo where the manufacturer is Bee, and the deck type is Jumbo.

 Note: The deck of cards will be processed through the shuffler in a specific order. Fist in one direction and then rotated 180° processed again.

Start with a deck of cards in order from bottom to top: Ace-King of Spades, Ace-King Diamonds, King-Ace of Clubs, King-Ace of Hearts, and finally the two jokers on the top.

When Prompted to Add New Deck, Place the Deck in the Infeed Tray.

The Shuffler will input the Deck.

Select Accept to accept the shuffle.

Remove the Deck from the Outfeed Tray, Rotate the Deck and Place the Deck back in the Infeed Tray.

Select Accept to accept the 2nd shuffle

Once the Deck Operation Successful message appears, Navigate Back to the User Menu.

Select the Current Deck button.

Find the New Deck in the list, Select it and Select Done.

Navigate back to the Deck Setup menu.

Select Maintenance > Maintenance Password > Deck Setup > Delete Deck

Select the Deck to be Deleted and Select the Delete Selection(s) button.

Select the Return button and repeat if necessary.

Delete all decks not used at the location.

Note: The active deck will not show on the list of decks to delete.

Game Setup

DO NOT skip reading this note: You must have one game selected before exiting the menu. If you do not have a game selected and you exit, it will brick the SSD on the motherboard. Do not ask how we figured this out….

Most Stud poker games played in a casino are listed in the Games Selection menu. The user menu can be configured to show only the games at the casino where Pax is installed. A check box next to each game in the game selection menu will show if the game is to appear in the user menu.

 

Select Gear Icon > Maintenance > Maintenance Password > Game Setup > Edit Game

  1. Select the Game to be Configured.

    1. To configure select Game Setup in the Maintenance Menu and edit each game. Select yes or no to display the game in the user menu.

  2. Enable (default) or Disable the Dealer Cover Card / Green Button Press Options.

 

Note: Pax can be configured to hold the first packet of cards or automatically eject the first packet into the outfeed tray. Select enable Dealer Cover Card/Green Button Press to require a green button is press or a cut card placed on the outfeed tray to eject the first packet of cards. Select disable Dealer Cover Card/Green Button Press to automatically eject the first packet of cards after the cards have been shuffled.

Test Run

After setup is complete a test shuffle with a deck of cards in use at the location should be performed.

Break Roll Clearance

To set this clearance use a Hex Driver to loosen the Screws attaching the Top Roller Shaft.

  1. Slide the .015mm Pink Shim (Included) between the two Black Brake Rollers.

  2. Push down firmly (not all your and evenly on the top roller and tighten the 2 Hex Screws.

  3. Be Sure the Gap is even across both sets of rollers.

  4. Replace the Infeed Tray and Right Side Cover.

Table Mounting

Full table Cut

  • Bracket to join back bar on table ring

    • Most tables have the back bar attached to the padded ring not to the table top

  • Template to cut table with router and router guide

    • ½ straight router bit and ¾ OD template guide

Partial Table Cut

  • Metal frame same size opening as full cut

    • Allows Pax to mount in an opening cut into the table but not as deep.

    • Attaches to table top

    • Same part for RH and LH

  • Bracket to join table ring

    • Same part use for a full cut install

  • Template to cut table with router

    • Account for extra width of metal frame

Off Table

Mount shuffler behind the table with no modifications to table or table ring

  • Wood block with opening for shuffler mounted on metal bracket.

    • 1 ½ thick wood

  • ¼ inch spacers between table and bracket to account for thicker tables

  • Support leg to prevent table from tipping

    • Account for high and low tables

  • Right and left hand versions

Tools:

Description

McMaster #

AGS #

Hex Driver 1.5mm

52975A14

 

Hex Driver 2mm

7270A42

 

Hex Driver 2.5mm

52975A16

 

Hex Driver 3mm

52975A17

 

T-Handle Driver 2mm

6954A19

 

T-Handle Driver 2.5mm

6954A21

 

.015 Pink plastic Shim

 

C40-00415

Trouble Shooting

Problem

Cause

Solution

Shuffler will not initialize; cooling fan is running.

SD card with software not installed.

Install SD card on carrier board.

Display shows service mode when all covers are in place.

Missing magnet to activate sensor.

Locate missing magnet and reattach with epoxy.

Ejector stops in the extended position.          

  1. Belt clamp not aligned with motor pulley.

  2. Belt tension is too tight.

  3. Ejector caught on cards in shuttle

  1. Loosen belt clamp, move belt to align with motor pulley and tighten camp.

  2. Loosen belt tension.

  3. In the Machine Control menu adjust offset to center ejector

Plastic cards causing jams and not stacking on outfeed.

  1. Plastic cards create static electricity.

  2. No path to ground for anti-static brush.

  1. Install anti-static brush kit.

  2. Check continuity from brush to ground on AC plug. Also check AC outlet for proper ground.

Not able to move cards to the staging position.

  1. Incorrect pick-off roller clearance.

  2. Infeed tray not low enough.

  3. Update for infeed tray.

  4. Cards slipping on rollers      

  1. Adjust clearance using .015 shim.

  2. Adjust steel brackets for magnets to be positioned as far down as possible.

  3. Replace with new infeed tray C40-00417.

  4. Clean rollers

Will not retain time, date in Base Machine Settings

Dead battery on carrier PCB.

Replace 3V battery CR1220.

Display shows missing and unknown cards.

  1. Incorrect card type selected in user menu.

  2. Cards in use not added to user menu.

  1. Select current card in user menu that matches cards in use.

  2. In the maintenance menu add the deck that will be used.

Occasional unknown card.

Card not stopping completely at camera.

Tighten the pick-off belt.

Card not able to enter shuttle.

  1. Insert offset not set or set incorrectly

  2. Guide blocks misaligned

  3. Bad Hall Effect sensor for shuttle homing

  4. Loose shuttle belt tensioner

  1. In the Machine Control menu adjust offset to align marks

  2. Re-align guide blocks

  3. Replace the bottom hall effect sensor for the shuttle

  4. Recalibrate and tighten shuttle belt tensioner

Ejector leaving cards behind or making scraping sound.

  1. Eject offset not set or set incorrectly

  2. Ejector bracket misaligned at an angle

  1. In the Machine Control menu adjust offset to center ejector

  2. Align ejector bracket to be horizontal

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For assistance email support@playags.com or call 1-877-358-6300