AGS Field Service Knowledge Base

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All themes for the Spectra cabinets are supposed to have the topper content on the SSD so the topper will run with the on-board video port.

Sometimes the content doesn’t show on the topper.

Upgrade the topper firmware.

Firmware update instruction

  1. Tools:

    1. Laptop with Windows OS

    2. SP Tool Software Alpha Display HSO.zip

    3. MStar Tool

      image-20240916-145718.png

    4. VGA cable

    5. USB cable

    6. Programming file (*.bin)

  2. On the target laptop plug one end of the USB and the other in the MStar tool.

  3. Go to device manager and see if the tool is recognized (Check appendix for driver installation)

  4. Connect VGA cable from MStar Tool to Monitor (Monitor must be powered on)

  5. Run ISPTool.exe

  6. Check "Use USB" and "Auto release USB" in Config menu of ISP_Tool

  7. Select the “Read” menu and select the target firmware

  8. Click “Connect” button. If connection is correct, Device Type. If not, please click Dis Con button then Connect button again.

  9. Select ‘Auto” menu and ensure all selections match as below. Click Run.

  10. Check to see if programming complete.


Logs when the topper media is missing on the ssd.

Logs when the topper media is on the SSD but does not work.

Logs when the topper media only worked on the top video port.

Topper was working with On Board video and then stopped after a period of time. Bios and system os are all correct.

SV0000835129

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