Mandatory Fields:

1. Service Info-

   1. Short Description

   2. Site

   3. Product

   4. Agent

   5. Caller Name / Phone

2. Request Type

   1. Activities –

   2. Duration

   3. Disposition

   4. Stop Code

3. Activity Info -> Serial #

   1. Action Group = Service Ticket Node

4. Service Info:

   1. Action Group = Service Ticket Node

   2. Agent -> Blank

5. Assign / Dispatch: (Xfer ticket to field tech)

   1. Exclude from Mobile – Enable (set to white)