/
Astea Desktop

AGS Field Service Knowledge Base

Astea Desktop

Owned by Emery Redenius
Last updated: Jun 26, 2024
1 min read

 

Test Environment:

Same User and Password as production enviroment

https://rtsvc.playags.com/AsteaAlliance150/portals/default_login_page.aspx

AGS Operation Reports

https://agsreports.playags.com/reports/browse/Operations

https://playags.atlassian.net/wiki/spaces/FKB/pages/16682418276

Duties:

  1. Turn on Ring Central

  2. Message your counter part for the day to make sure they are set too.

  3. Review unassigned queue - determine if their resolve, place on the map or assign to TAC

  4. Handle parts request - parts@playags.com

  5. Check Teams Channels.

  1. peer review - progressive controller and stand alone games

  2. Peer review Appearance, lighting, signs.

  3. Ring Central

  4. SO Completed Review pre-NPI

 

 

Related content

Product Support
Product Support
AGS KNOWLEDGE BASE
Read with this
Parts - New Request (Quote or PO requests)
Parts - New Request (Quote or PO requests)
AGS KNOWLEDGE BASE
Read with this
Parts -ALL Update Requests
Parts -ALL Update Requests
AGS KNOWLEDGE BASE
Read with this
Spectra UR43, UR49, SL49
Spectra UR43, UR49, SL49
AGS KNOWLEDGE BASE
Read with this
Tables
Tables
AGS KNOWLEDGE BASE
Read with this
Progressive Controller Field Service Manual
Progressive Controller Field Service Manual
AGS KNOWLEDGE BASE
Read with this

For assistance email support@playags.com or call 1-877-358-6300