AGS Field Service Knowledge Base

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https://www.youtube.com/embed/B_XQEmVp_cY?feature=oembed

Hardware

Grill Controller w/ 12vdc power supply


The grill controller gets its name because it looks like a George Foreman Grill. Plug the Ethernet cable into the port labeled DS.  The controller will beep at boot. This beep indicates it’s working, and you will have video. The power button on the front of the controller only puts it to sleep.

Software

Software will be sent on a USB stick.  The controller runs two different versions of software Maestro and DS.  The USB will also contain the visual assets the sign will display when set up.

DS

Digital Signage (old sign software) will still be installed by TAC or IAA. For DS to work the controller needs to have a static IP address, normally 10.0.8.9 or .8 depending if there is more than one controller on the network.

Maestro

Maestro is a three way communication protocol that allows the games to communicate with the sign, the sign to communicate with the progressive controller, and allows the games to communicate with the other games connected to the sign controller. Maestro (the application) requires 20.1 or newer Game Server.

Network

The Sign Controllers using DS will need to have a static IP address of 10.0.8.9 with subnet 255.255.252.0. The controller will ship with the network set to DHCP and it will need to have the IP assigned at setup. Maestro sign controllers can be left DHCP.

Pre-Install note

The old version of Maestro needs to uninstalled before inserting the SO USB into the Sign Controller. Even if the version you are installing is the same as the current version.

This means if you have Maestro 2.3 running on the controller and your installing 2.3 you need to uninstall Maestro for the process to work correctly.

From the start menu search for “programs” then open Programs and features. Find Maestro in the list, select it, and press uninstall at the top.

Follow the prompts on the screen.

When finished reboot the controller then continue with the install via TechAssist.

Leave a comment at the bottom of this page if you have any issues.

Maestro Installation

Although you can log into the controller from your laptop, it works better if you use the Progressive Controller, this way the screen resolution matches. If you call TAC or Product Support asking for help and the solution is to log in through the progressive controller, we will know you are not following the instructions and tell you to go read the manual.

Maestro requires the progressive controller to be 20.1 or greater, with the progressives set up before you can configure the sign content.

Log into the Sign Controller

  1. From the progressive controller start menu, search for and run Remote Desktop Connection.

  2. The computer to connect to is the name of the sign controller. The sticker on the front of the controller displays the name.

  3. After the Windows Security window opens select More Choices then Use a different account to change the username.  There is no password for the sign controller.

    1. User: ags

    2. Password: there is no password, leave it blank

  4. If a security certificate message pops up, select OK or Trust to continue.

  5. When Successful, you will see the Sign Controller’s Desktop. If upgrading a controller in the field the sign will have the visual assets running.  Press Alt+F4 to close the application.

  6. Plug in the sign controller software USB and navigate to the USB with Maestro and the Visual Content.

  7. Copy the contents to the Sign Controller desktop

Old DS Controller Upgrade

Remove the old DS Software from the start menu.

  1. From the Start menu search for “run”

  2. Open “run”

  3. In the Run program type in shell:startup and press enter.

  4. The startup folder will open. There is a shortcut in the startup folder for the old DS software, delete that short cut.

  5. Close the startup folder.

Unencrypted the Software

  1. Copy the MaestroController_V2 file to the desktop of the Progressive Controller. 

  2. Navigate to C:\Program Files\CJcrypt and run CJCrypt

  3. Click “Select File” and navigate to the desktop to select the MaestroController_V2 crypt file.

  4. With the MaestroController_V2 loaded, highlight any of the drive letters in the white space above.

  5. Press “Mount”

  6. Paste the password below into the top box only and press “Ok”.

  7. Qi5yIa8E7rmRepfWapQx

  8. The file will show up next to the Drive letter you selected at step 4. Right-click and open the file to the right of the drive letter.

  9. A window will pop up. Copy the file in the window and paste it to the Sign Controller desktop.

  10. On the CJcrpt window select unmount and close out open windows on the progressive controller. it’s okay if it says to force dismount.

  11. Continue onto step 11 of the New Controller below.

New Controller

  1. Open the Tools folder located on the desktop:

  2. Run the CJ Crypt shortcut

  3. Click “Select File” and navigate to the desktop to select the MaestroController_V2 crypt file.

  4. With the MaestroController_V2 loaded, highlight any of the drive letters in the white space above.

  5. Press “Mount”

  6. Paste the password below into the top box only and press “Ok”.

  7. Qi5yIa8E7rmRepfWapQx

  8. The file will show up next to the Drive letter you selected at step 4. Right-click and open the file to the right of the drive letter.

  9. A window will pop up. Copy the file in the window and paste it to the Sign Controller desktop.

  10. Close the windows on the controller and select dismount on the CJCrypt application, it’s ok if it says to force dismount.

  11. Right-click on the Maestro file you pasted to the sign controller desktop and select “Mount Virtual CloneDrive”

  12. Open the Tools Folder and then open “My Computer”

    1. Right-click on the BD-Rm Drive MaestroController and select “Open”

    2. Open the Release folder

    3. Right-click on Maestro_V2.0 and select Run as Administrator.

    4. Select “Next”

    5. Select “Install”

    6. Select “Finish”

  13. Eject the BD-Rom drive “MaestroController”

Configure Maestro

  1. Open MaestroConfigUI from the desktop and Select Browse.

  2. Navigate to the Theme Content you want to sign to display and select “Open” then “Upload”.  In previous steps, you placed the content on the desktop from the USB.

  3. After Uploading

    1. The sign content will show in the Available Packages

    2. Check the box next to the name of the sign and the Progressive Mapping will load.

  4. Select the drop-down and select the progressive pool in order of lowest progressive ID to highest.

  5. The Mapping will look similar to this picture. Select “Save”

  6. Close the box and select “Launch Sign Map UI”

  7. Drag the Available Package on to the Sign Map, select “Play”

  8. You will see a blue screen, then the Sign Content. 

  9. Press Esc two times or hold Esc to close the application and return to the desktop.

  10. Reboot the controller through the Start Menu.

Dual Content on One Controller

https://vimeo.com/724652185/01330aaa1b

V-Sync

Some game themes will have the cabinet interact with the sign or the sign interact with the cabinet.

Maestro 2.2 or higher is required for V-Sync.

V-Sync is a class 3 setting. No class 2 games use V-Sync.

Below is a video on what V-Sync is and how to configure it in the cabinet’s menu.

https://www.youtube.com/embed/k797L8umHgI?feature=oembed

Titles

  • Musha (do not run dual content)

  • Mouko (do not run dual content)

  • Golden Catch

  • Booty Bay

  • Queens of Tides

  • Long Bao Bao

  • Shamrock Fortunes

  • Fishing Frenzy

Maestro 2.3 Changes

TechAssist

TechAssist 4.0 will now install Maestro just like the progressive controller software. The software is shipped on the same USB as the Progressive Controller software. Ensure Techassist 4.0 is installed before inserting the USB with Maestro.

Multi Monitor

Users can now add and remove displays at configuration menu. You can use UI buttons or the up or down keys to activate this.

Normally, users who remote into a grill can only configure for the number of displays that they are using to remote in with rather than the number of displays on the cabinet. This allows for users to configure for any amount of displays regardless of their RDP settings. 

Auto Configuration

On startup, the sign presenter will attempt to auto config the number of detected displays with applicable packages. A menu pops up on startup with a countdown to auto config and all display and package combinations that will be used in configuration. Pressing any key or clicking the mouse cancels this process.

Keep in mind that if the user is remoting in, the number of displays will be equal to the number of displays used for remoting in which may not equal the number of displays you want to configure. In this case, you should cancel auto configuration.

Issues:

The software does not place a shortcut in the start up folder to run at boot. The watchdog service starts the sign presenter after about 5 minutes. What the means is, after the sign has been configured and the controller is restarted it will not display the theme content until the watchdog service notices the sign presenter is not running. This should be fixed in the next release of Maestro.

Trouble Shooting and Errors

Logs / Database

  • Data base Log Location: this is the path for the MaestroController DB: C:\LiteDB\maestroDatabase.db.

  • C:\AGS\maestroSign\LogFiles

  • C:\MTS\LogFiles

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For assistance email support@playags.com or call 1-877-358-6300