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Meters on the Sign do not Match the Game

AGS Field Service Knowledge Base

Meters on the Sign do not Match the Game

 Problem

The meters on the sign are not matching the games. It’s ok if it’s off by a few cents to a dollar and it catches up. It’s not normal to be off by 10s to 100s of dollars.

 Solution

Ping the sign controller and see if it drops any packets. Fix network as necessary.

The issue below was resolved by replacing the network switch.

  • SV0000865414 no 12/13/2023

  • SV0000931252 on 11/06/2024

 

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For assistance email support@playags.com or call 1-877-358-6300