AGS Field Service Knowledge Base

Eclipse Flashing White at Cash-out

Eclipse flashes white after cash-out and will return to normal operation once the game has a door open, someone goes into the menu, or if a player adds money to the game.

We have only seen this on Rankin Bacon Odyssey and Sierra.

We found one of the eclipse boards to be causing the issue. The video below shows our troubleshooting steps.

IMG_8211.MOV

Video of the game in play with the issue

IMG_7747.MOV

 

For assistance email support@playags.com or call 1-877-358-6300