AGS Field Service Knowledge Base
Games not showing up in Quickconfig
Problem
Solution
Reasons the game will not show up in Quickconfig
Game not configured to external controller.
Game was not rebooted after the controller software installed.
Network issue- does the game receive an IP address during the boot process.
Services not started on the controller.
LCI kit incorrect or not installed.
Db9 service not running on the controller. Reboot controller then the games.
For assistance email support@playags.com or call 1-877-358-6300