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Games not showing up in Quickconfig

AGS Field Service Knowledge Base

Games not showing up in Quickconfig

 Problem

 Solution

Reasons the game will not show up in Quickconfig

  1. Game not configured to external controller.

  2. Game was not rebooted after the controller software installed.

  3. Network issue- does the game receive an IP address during the boot process.

  4. Services not started on the controller.

  5. LCI kit incorrect or not installed. 

  6. Db9 service not running on the controller. Reboot controller then the games.

 

 

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For assistance email support@playags.com or call 1-877-358-6300