AGS Field Service Knowledge Base
Meters on the Sign do not Match the Game
Problem
The meters on the sign are not matching the games. It’s ok if it’s off by a few cents to a dollar and it catches up. It’s not normal to be off by 10s to 100s of dollars.
Solution
Ping the sign controller and see if it drops any packets. Fix network as necessary.
The issue below was resolved by replacing the network switch. SV0000865414
For assistance email support@playags.com or call 1-877-358-6300