39.1 Data Logger Message Queue Full

Problem

Data Logger full. This is a communication issue between the EGM and the Progressive Controller. Make sure the Progressive Controller is on a working UPS and the controller is not stuffed in a corner with a bunch of items covering it, the controller needs to breath.

Solution

• Reboot the cabinet

• Restart the DL Service on the Progressive Controller

• Ram Clear the game

In one instance, a field tech was able to remove this error by:

• Powering off the games

• Logging into the progressive controller

• Stopping the EGS Services on the EGS Service Controller

• Stopping the ValidatorService in Task manager (Services Tab)

• Replacing the ProgressiveController.xml file

• Starting the ValidatorService

• Starting the EGS Services

• Restarting the Progressive Controller

• Confirm EGS Service Controller is running

• Power on the games

Open